BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974

News


There's No Place Like Home...
Date: 10/31/2012

The holiday season is near and with that comes the hustle and bustle of visiting friends and family, last minute shopping, and leaving our homes unattended. While there really is "no place like home," uninvited guests like burglars can ruin our holidays if we don't stay on the alert. To help prevent these thieves from stealing our most valuable possession -- quality time with our families – we would like to share some useful tips in keeping them away.

  • Always lock outside doors and windows even if you're gone only a short time.
  • Leave one or two lights on when you aren't home. Consider timers to automatically control the lights.
  • Keep your garage door closed even when you're home; don't tempt thieves with what you have in your garage.
  • Suspend your mail and newspaper delivery when you're out of town or get a neighbor to pick it up for you.
  • Posting that you're out of town or away from home on social networks is like advertising that your home is unprotected. Equally dangerous could be allowing certain social network sites to track your location.
  • Don't leave keys under doormats, in flowerpots or the plastic rocks; thieves know about those hiding places. If you are going to be out of town, leave a key with a friend or relative if necessary instead of outside.
  • Report any suspicious behavior in or around your neighborhood to authorities immediately.

We believe these simple reminders will help keep your home and family safe and secure all year long, but taking measures while we're most vulnerable gives us a better chance of starting the New Year in peace.

"We wish you a safe and happy holiday season." --The Coastal Flow Family

 



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792