BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Should I replace my flow computer?
Date: 3/28/2012

In today's technology-centric world, routine updates, upgrades, and outright replacements seem to be the prevailing wisdom…at least as communicated by the techno-jargon laden marketing communications which assault us every day. Just trying to understand the difference between 3G versus 4G cell phone service can be daunting.

When it comes to ever more sophisticated industrial equipment, such as flow computers, the decisions become even tougher. Most flow computer manufacturers routinely upgrade their equipment and often release completely new generations of products with increasingly more powerful processors, more memory, expanded input/output (IO), enhanced communications capabilities, etc., and often while holding the line on costs. Their newer lower-end units may now be able to handle multiple meter runs and/or ancillary inputs, while their high-end units typically also offer significantly enhanced monitoring and control functionality.

But technology refreshment (i.e., equipment replacement) does not necessarily need to be the order of the day. Carefully assess your true needs, then compare this with your current capabilities. If your needs are largely (or fully) being met, then simply continue to routinely review your operations…perhaps with some simple, inexpensive interim updates such as a firmware flash. However, if you have not implemented full lease monitoring and automation in the past because of cost, now may be the time to research your options, especially if multiple wells are metered from the same location.

"Knowledge can be communicated, but wisdom cannot. A man can find it, he can live it,
he can be filled and sustained by it, but he cannot utter or teach it." ~ Hermann Hesse, German-Swiss writer and poet


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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792