BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Strapping on the Gloves for Winter
Date: 11/29/2011

Strapping on the Gloves for Winter  
Orifice measurement specialists throughout the industry are "strapping on the gloves" as they prepare for winter's battle with one of the most predictable sources of measurement error — meter freeze. While meter freeze can occur with ambient temperatures as high as 70° F, this problem makes our Top-Ten List of the most common sources of measurement error nearly every year, even though it occurs mainly in the winter months. Based on Coastal Flow's 2010 measurement audit results, meter freeze was the 4th leading cause of measurement error following liquids in the meter, analytical data, and, topping the list, orifice sizing.

Effective communications between field and office personnel are vital in making acceptable flow estimates when meter freeze occurs since there may be other sources of measurement data such as check meters. When meter freeze is detected and no other measurement data is available, providing the measurement department with as much information as possible is essential to avoid costly mistakes and prior period adjustments. Useful information may include a field estimate of the flow rate during the freeze, documenting the period during which meter freeze occurred, verifying the amount of flow time during the freeze period, and noting operational changes, if any, in flow rate.

There are several ways to minimize meter freeze, but this is a very difficult problem to completely eliminate. Since colder temperatures have already begun, even with winter's official start still weeks away, we strongly recommend that you put meter freeze on your list of things to consider…and should a problem exist, consult a measurement expert to help resolve your issues. And for those new to the industry or measurement, please click here to view common examples of meter freeze for both electronic gas measurement and analog chart recorders.

Things may come to those who wait, but only the things left by those who hustle. ~ Abraham Lincoln

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792