BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974

News


Coastal Flow announces New Lunch & Learn Series
Date: 3/8/2011

Coastal Flow will soon begin our latest series of Lunch & Learn seminars in various cities throughout top energy producing regions. This new series will address The Cause and Effect of Compressor-Generated Pulsation on Orifice Measurement. The presentation will cover the causes and methods for detecting compressor-generated pulsation, as well as how best to deal with resulting measurement errors. These are short, two-hour seminars presented over lunch that will benefit anyone with measurement responsibilities. The dates and locations for this upcoming series are:

Fort Worth, TX: March 23
Tyler, TX: March 24
Fairfield, TX: March 25
Fort Stockton, TX: June 21
Midland/Odessa: June 22
Ozona, TX: June 23
Robstown, TX: August 23
Zapata, TX: August 24
Bruni, TX: August 25
Houston, TX: September 21

Our goal is to share Coastal Flows knowledge and experience in an effort to minimize Loss and Un-Accounted For (LUAF) and assist in making sure that our clients can account for every BTU of gas purchased and/or delivered.

The session is $35.00 per attendee and we will provide lunch as well as a training manual, so your attendance is essentially freeand this invitation is open to all energy companies in the area. We are limiting each seminar size to 50 students with a requested maximum of 10 participants per company. Coastal Flow will donate all proceeds from its series of Lunch & Learn seminars to the Texas Gulf Coast Chapter of the Cystic Fibrosis Foundation.

In recognition of the outstanding participation in our past Lunch & Learn seminars, all attendees at one of this years latest topic sessions will be automatically entered into a random drawing. The winner will receive an exclusive, all expenses paid fishing trip for two in the Rockport, Texas area that will include a full day of guided fishing as well as all meals and hotel accommodations. We hope that this will be just one more good reason for you to take time from your busy schedule to attend one of our informative upcoming luncheons.

To register for this Lunch & Learn seminar, please complete the registration form and return it to Kendra Spriggs, at kendras@coastalflow.com or by facsimile at 281.282.0792. If you have any questions, please call toll-free at 800.231.9741.



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792