BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

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News


The Real Story Behind Natural Gas Odorizing
Date: 2/22/2011

The Real Story Behind Natural Gas Odorizing


As produced, pure natural gas is colorless, tasteless, and odorless. Most consumers find the odorless property surprising since they typically associate natural gas with the unmistakable smell of rotten eggs or rotting cabbage. That telltale odor, however, is man-made, resulting from the deliberate addition of small amounts of sulfur-containing compounds to impart the distinctive odor. The family of chemicals most commonly used are known as thiols (organosulfur compounds that are also often referred to as mercaptans), and the reason for "odorizing" natural gas is safety, to assist in alerting that a leak is taking place before dangerous concentrations of gas can build. This approach in the U.S. resulted from a catastrophic natural gas explosion that took place nearly 75 years ago.

In 1937, the London School of New London, Texas experienced a disastrous explosion that, according to their website (http://www.newlondonschool.org/), killed 293 students and teachers. The cause was a deadly build-up of odorless natural gas in a large dead-air space beneath the school that was subsequently ignited by sparks from a sanding machine. The force of the resulting explosion was powerful enough to lift the entire school building before it crashed down and destroyed the structure's main wing, with reports of the explosion being heard more than 4 miles away. In the aftermath of this disaster, the Texas State Legislature quickly passed a law requiring that thiols be added to natural gas to make leaks more readily detectable. This safety measure soon spread worldwide and continues today.
 
More information on the New London School explosion can be found on various Internet sites, including http://en.wikipedia.org/wiki/New_London_School_explosion.

 
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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792