BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

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News


Meter Freeze It's That Time of Year Again! - November 2010
Date: 11/23/2010


Meter Freeze… It's That Time of Year Again!

Meter freeze is caused by the presence of natural gas hydrates (a high pressure form of frozen water and natural gas molecules) in the tap valves, gage lines, or manifold so that the differential sensing element is effectively no longer connected to the flow line. Because one side of the manifold is likely to freeze before the other, small changes in line pressure on either side of the orifice can create large changes in the indicated differential pressure record. The differential may read either high or low due to meter freeze, and the effect may cause substantial measurement error. Therefore, field personnel should estimate the flow for any period the meter is out of service due to freeze.

Meter freeze usually begins at night or when a cold front comes through. The meter may thaw the following morning when the sun heats the gage lines or the field operator may have to take direct action to thaw the meter. Oftentimes this is done by de-pressuring the manifold. Since the hydrates are a high pressure solid, decreasing the pressure may cause them to lose their hydrocarbon component and melt. This melting will only occur if the temperature is higher than the freezing point of pure water (32o F). There are several ways to minimize meter freeze but this is a very difficult problem to eliminate altogether. As the winter months have already arrived, add this to your list of things to look out for, and if a problem persists…please contact a measurement specialist to help solve your problem.

Please select here to view common examples of meter freeze for both electronic gas measurement and chart recorded measurement.

 
"Things may come to those who wait, but only the things left by those who hustle." -- Abraham Lincoln
 



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792