BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Natural Gas Custody Transfer Audit Trail Requirements
Date: 5/29/2019

API Chapter 21.1 (Flow Measurement using Electronic Metering Systems) was developed in recognition of the digital oilfield’s deployment of flow computers.  This standard was intended to address minimum requirements for, among other things, audit trails with the use of electronic flow measurement.  This is an especially critical consideration when custody transfer measurement is involved.
A foundational element in audit trail provisions is the retention of historical data, which can also provide extremely valuable insights into operational efficiencies and the overall accuracy of measurement processes.  Without a rigorous policy for the preservation of past measurement information, any custody transfer-related disputes will be difficult to reconcile, thereby leaving unprepared parties potentially exposed to significant financial and reputational losses.
With electronic gas measurement (EGM), acquiring, processing, and archiving detailed hourly and daily data is easily accomplished and generally expected.  Any data which was used for calculating/editing final volumes as well as verifying the accuracy of measurement devices should be included in the comprehensive audit trail.  And such information is not only for resolving contractual or legal issues; it can also prove invaluable in managing, troubleshooting, and optimizing measurement processes.
As an example, the following is a listing of data that’s typically included in an audit trail for differential pressure meters:
  • Full log of hourly quantity transaction records (raw data);
  • Gas quality data from an online chromatograph, such as mole percentages, gravity, heating value, etc.;
  • Configuration logs;
  • Alarms and operational data;
  • Event logs; and
  • Results from editing of raw data with supporting details. 
In many instances, development of an appropriate audit trail is only one part of the process.  That information can contain massive amounts of data and, to be meaningfully used, it often needs to be shared internally, with stakeholders, or transferred to custody-transfer counterparts.  To ensure the integrity of that data, electronic exchange should be accomplished through a secure format such as a binary file.
For more guidance on establishing natural gas custody transfer audit trail requirements, along with the supporting policies and procedures, be sure to consult with your measurement experts…whether in-house or third-party.
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is transparency because transparency builds trust."
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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792