BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

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Service Since 1974


Secure Communications in the Digital Oilfield
Date: 8/28/2018

It’s easy to think of IT security as fundamentally just IDs and passwords for access to systems and apps, but oilfield communications devices (such as modems, gateways, and radios) need at least the same level of security as office systems…and often, even more robust protection.  Over just the past several years, we’ve seen field hardware compromised with myriad forms of malware causing millions of dollars in damages as well as the loss of sensitive information and, of course, corresponding reputational harm for organizations.
One recent example is the Mirai malware which, during one particularly virulent period in the fall of 2016, brought down much of America’s internet with an unparalleled DDoS (Distributed Denial of Service) attack through its botnet.  For those unfamiliar with the term, a botnet is a network of devices infected with malicious software and controlled as a group without the owners' knowledge.  The primary reason that Mirai was able to commandeer such a large number of devices was the unprotected nature of the targeted hardware, and oilfield communications devices were among those hardest hit.
The following are some common recommendations for protecting field communications devices:
  • Change the manufacturer’s default password:  A major security vulnerability for field communications devices is retaining the manufacture’s default password.  This should be changed to a strong password before initially deploying the device to the field, and again whenever a device has been compromised.
  • Proactively update device firmware:  To stay ahead of security threats, device manufacturers routinely release new firmware with enhancements for security.  Firmware updates should always be installed as soon as practical.
  • Employ Trusted IP Setting:  Most devices have a security configuration option to only allow communications with “trusted” IP addresses, also known as whitelisting.  By enabling this feature, your device will only be able to communicate with the whitelisted IP addresses which you specify.
  • Disable Pinging:  The ping command is often used as a simple way to confirm the ability to communicate with a device.  However, this command can also be used by malicious threats to verify active communications as a means for identifying hardware susceptible for attack.  Disabling the ping function makes finding active devices much more difficult.
  • Monitor data usage:  By proactively monitoring how much data or bandwidth each device uses under normal working conditions, it’s much easier to identify significant changes.  An increase in usage can be a sign of infection. 
You should always check with your device’s manufacturer for recommended settings as well as with your organization’s IT group before making any configuration changes.  And a routine security review of all hardware should be part of your cybersecurity policies and procedures.
"The decisions we make about communication security today
will determine the kind of society we live in tomorrow."
~ Whitfield Diffie, American cryptographer

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792