BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


The Best of Intentions
Date: 1/31/2017

The purchase or sale of natural gas often includes check-measurement to ensure that reported volumes and energy values are accurate.  When the other party is responsible for measurement at the point of sale, installing and maintaining a custody-transfer-quality check meter may be the most valuable tool available to verify the accuracy of gas volumes being delivered.  Despite the best of intentions, standard industry measurement practices can break down.  Accordingly, utilizing check-measurement to minimize "Lost and Un-Accounted For" (LUAF) volumes often proves to be an especially cost-effective investment.
A measurement audit was conducted on behalf of a natural gas producer over a six-month period to reconcile an approximately 17.8% loss in volume between the check meter and sales meter.  The audit confirmed that the discrepancy began on the exact time and day of the sales meter inspection, and continued until the next sales meter inspection.  [View the trend plot by clicking here.]  Fortunately, the check meter was inspected multiple times during the period in question and was found to be measuring within tolerance.  However, hourly volume comparisons between the check and sales meters during this time provided especially strong evidence that the sales meter was faulty.
While the detailed activities which took place during the sales meter inspections were not immediately known or fully documented, based on the measurement differences and timing it was strongly suspected that the meter manifold was left partially equalized.  Since no problems were documented on the sales meter inspection report, this error could have continued to go unnoticed indefinitely.  The purchaser eventually acknowledged that a problem existed based on evidence from the check meter and made an equitable full correction on behalf of the seller.
The error mentioned in the example case above is just one of numerous sources of orifice measurement error, many of which cannot be identified without a properly installed and maintained check meter.  For more information on common sources of measurement error, gas sales verification, and related technical topics, you can click here.  And be sure to consult with your organization’s measurement experts, whether in-house or contract servicer, for further guidance.
"Remember, people will judge you by your actions, not your intentions."
~ Maya Angelou, American poet, author, and civil rights activist

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792