BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


It Pays to Check Simple Things
Date: 8/25/2016

The "Btu condition" used to determine the gross heating value (HV) of gas delivered to sales (i.e., custody transfer) should be routinely verified to ensure that you are being paid for the total energy of the delivered gas.  The method used to determine the Btu content and HV should be identified in the gas contract or purchaser's agreement, including the base conditions for the calculated volume (Mcf) and Btu content, as well as whether the expressed Btu condition should be "Wet," "Dry," or "As Delivered."
By way of example, a recently completed measurement audit on behalf of a natural gas supplier for a 15-month period found a loss of approximately 1.77% in the total MMBtu reported by the purchaser, as compared to the check-measurement totals reported by the supplier.  Often, a discrepancy below 2% is not closely examined by suppliers and may continue unresolved.  In this particular case, however, since the monthly delivery averaged 1,500,000 MMBtu, the loss amounted to 20,500 MMBtu per amount clearly worthy of further investigation.
The purchaser reported the Btu condition as "Dry," but recalculating the Btu content based on the reported gas composition at base conditions showed that they were actually using a "Wet" Btu value.  This error over the 15-month audit period amounted to a loss of 344,954 MMBtu.  Following a formal adjustment request, the supplier was credited for this amount...and based on the average price of natural gas for the audit period, received payment of nearly $1.5 million for the correction.
Small differences and simple mistakes made in reporting should not be ignored.  Systematic errors that are left uncorrected can easily add up to a substantial amount.  For this reason, a routine review of the purchaser's measurement should be made by all gas suppliers.
The analytical error mentioned in the case above is just one of many sources of measurement error.  More information on gas sales verification, common sources of measurement error, and related technical topics can be found by clicking here.
"It's the little details that are vital. 
Little things make big things happen."
~ John Wooden, Legendary American Basketball Coach

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792