BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
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Service Since 1974

News


Train, train...and then train some more!
Date: 10/29/2015

With truly effective training, there should be no shortage of qualified personnel to replace baby-boomers as they retire from the hydrocarbon measurement industry.  Effective training is an in-depth process which takes employees out of their comfort zone.  It challenges the capacity for change; builds confidence and knowledge; and produces future leaders.  While our industry has a wide range of resources for affordable technical, safety, and leadership training, it’s easy to become so focused on day-to-day activities that we lose sight of the significant value-proposition available through training…and the many resources that are available, including those listed here.
 
Some of the most valuable technical training, of course, is on-the-job with senior employees who are experienced in company policies and procedures, quality control, and safe working habits.  However, with ongoing industry changes it’s important to also fully leverage training from external sources to, among other things, stay current with the latest technical advances.
 
There are myriad work-related hazards within the petroleum industry, including simply driving to and from field locations.  A special report by the Houston Chronicle provided alarming statistics on the increasing dangers for oil and gas workers.  According to that report, a 10-year high in job-related deaths occurred in 2012, approximately 50% more than in the prior year.  In addition, the number of critical injuries reported has experienced a similar increase that has coincided with the drilling and fracking boom beginning in 2008.  Safety training is especially critical during high-growth periods when the number of new workers peaks, but it’s an ongoing responsibility and process that should always be in place.
 
While technical and safety training builds upon internal and external knowledge as well as on-the-job experiences, leadership training encompasses mentoring and strong interpersonal communications.  Formal leadership training has been statistically linked to the vast majority of any business’s financial success, while ineffective or non-existent leadership training is a primary cause of executive derailment.  An ironic consequence of performing leadership training is that it may expose serious weaknesses within the current leadership while simultaneously, and sometimes unexpectedly, identifying leaders of great potential within the organization.
 
Comprehensive, effective training develops employees at all levels, allowing them to achieve specific goals in business growth, productivity, safety, and customer satisfaction.  As part of that, leadership training grows leaders from within an organization, retains the expertise that technical training has provided, and safeguards the future with a stronger business foundation for employees, customers, and communities.

 
"Manage in good times so you'll do well in the bad times."
~ Herb Kelleher, Co-founder, Chairman Emeritus, & former CEO of Southwest Airlines



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792