BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Trust, but Verify
Date: 9/22/2015

At the height of the Cold War, President Ronald Reagan addressed Soviet President Mikhail Gorbachev regarding an arms control treaty with an expression from an old Russian proverb: "doveryai, no proveryai" (trust, but verify).  Reagan’s message was clear: even if a source of information may be thought of as reliable, validate its accuracy.  Reagan subsequently used this expression often when discussing US-Soviet relations and it has since become known as one of his signature phrases.
In the oil and gas industry, "trust, but verify" most readily applies to natural gas and hydrocarbon liquid sales verification.  In the absence of routine, rigorous checks-and-balances and audits, "trust" may continue to be there but the need to "verify" still exists.  Beginning with the development and implementation of a hydrocarbon measurement policy, the latest systems and technologies should be fully leveraged to collect, analyze, process, reconcile, and record the information related to all custody transfer activities.
On the liquids side, run tickets for all transfers should be fully electronic and immediately generated upon completion of each transfer, with a comprehensive and dependable audit trail that’s readily accessible by all entitled parties.  The use of relevant mobile apps and web-based services can further the overall timeliness and efficiency of information dissemination and sharing.  Even without direct interface to LACT unit controllers and similar instrumentation, advanced software can provide the foundation for electronic ticketing.  Downstream systems then permit comprehensive data processing, validating, editing, storing and balancing…including identification and resolution of unacceptable gains or losses.
For natural gas, orifice measurement is generally used for custody transfer determinations, as governed by the sales agreement.  While the data collection and processing steps are well documented, a major challenge continues to be minimization of "Lost and Un-Accounted For" (LUAF) volumes.  Here, too, data validation and editing are fundamental to fair, accurate, and timely reconciliation of custody transfers.  Mutual trust between buyer and seller predominates; verification validates that trust.

"Whoever is careless with the truth in small matters cannot be trusted with important matters."
~ Albert Einstein, theoretical physicist and humanist

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792