BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974

News


Coastal Flow Field Tech Jonathon Seiter Deployed to Afghanistan
Date: 4/28/2015

Jonathon Seiter, Field Technician with Coastal Flow Gas Measurement, has recently been deployed for active duty as a National Guard Specialist in the 442nd Engineer Company.  Following 2 months of training in the states, Jonathon will deploy to Afghanistan as part of Operation Enduring Freedom.
 
Jonathon started working for Coastal Flow in July of 2014 and following his training he quickly became a very proficient and productive member of Field Services.  A graduate of Deer Park High School in the greater Houston area, Jonathon married his beautiful bride, Mallory, this past January.
 
While Jonathon is actively serving our country, Max Kehlmeier will take his place as a gas measurement field technician.  Max began his career with Coastal Flow in 2012 as an EGM (Electronic Gas Measurement) analyst.  He is currently being trained as a Field Technician and will take over Jonathon’s field operations during his absence.
 
Just before leaving for active duty, many of Jonathon's coworkers gathered off-site with him to raise a glass and extend their best wishes.  Coastal Flow is always honored to support our veterans, whether employees, fellow energy industry workers, or members of our community...and we wish Jonathon the very best of luck and a safe return!
 
Pictured below are employees, Jonathon Seiter, Max Kehlmeier and Thomas Fillman (Army Veteran)  celebrating Seiter's going away party and all serving our country in their respective ways.

 



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792