BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Outsourcing...What's Your Policy?
Date: 3/27/2015

Deciding whether an energy company should outsource its natural gas measurement operations or maintain that function in-house is a fairly common business decision.  While most smaller energy companies simply don't have the volume [or scale] of business to justify anything other than outsourcing, larger organizations often utilize a strategic combination of both in-house and outsourced resources.  In either case, to identify the most cost-effective solution it's extremely important to establish a measurement policy.  This will serve as a basis for identifying the processes and budgets necessary to meet corporate goals (operational and financial), and for determining whether third-party resources can be objectively compared.  Once policy has been defined, assessing outsourcing options becomes a more straightforward and objective process through considerations such as the following:
  • Do we have sufficient in-house subject matter expertise in all phases of measurement?
  • Can our IT Department provide cybersecurity using an outside measurement services provider?
  • Will our disaster recovery and business continuity plans be compromised or improved with an outsourced measurement service?
  • Will we be able to effectively expand or contract measurement services with outsourcing in response to changing business conditions?
  • Can the outsourced measurement services provider meet our corporate master service agreement (MSA) and safety requirements?
  • Will we be able to seamlessly transfer all measurement operations from an in-house operation to an outsourced service, if necessary, such as in case of business disruption?
  • Will we be able to seamlessly transfer all measurement operations from an outsourced service to an in-house operation, if necessary?
  • How can we validate quality control and compliance with measurement policy for both third-party and in-house measurement operations?
  • Can our field, energy lab, and flow data management processes be integrated, automated, and made more efficient using a third-party measurement software and services solution?
  • How will we archive (and destroy) all measurement records according to industry standards and/or regulatory requirements?
  • Will we need to provide web-based access to measurement records and data?  If so, how?
  • Which solution, in-house or third-party, is most cost-effective for each discreet element of the overall measurement process?
  • Are there any other non-economic considerations (e.g., audit, contractual, regulatory, etc.) which may significantly influence the best option to pursue?
Regardless of how a measurement department is organized, holding all parties accountable to the same standards, as defined by a comprehensive hydrocarbon measurement policy, can have a tremendously positive impact on accuracy, accountability, efficiency, safety, and true bottom-line profitability.  For assistance in developing or evaluating your measurement policy, as well as for accurately assessing the potential benefits of outsourcing all or part of your measurement operations, be sure to contact a highly specialized and experienced hydrocarbon measurement specialist.

"Not everything that can be counted counts,
and not everything that counts can be counted.
~ William Bruce Cameron, American author and humorist

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792