BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


In the Blink of an Eye
Date: 1/27/2015

As crude oil prices have taken a nose dive and energy companies search for ways to weather the storm, the start of 2015 has delivered a chilling reminder that life in the oilfield can change in the blink of an eye. While some changes in life can be very good and most welcome, unacceptable changes in your energy balances are clearly not in that category. These imbalances can often indicate a wide range of problems (such as leaks, measurement errors, improper accounting, outright theft, etc.), all of which could have an adverse impact on the bottom line. Accordingly, routinely calculating Lost and Un-Accounted For (LUAF) quantities and verifying that no unacceptable hydrocarbon gains or losses exist is a critical function for any oilfield operation. Metaphorically, the measurement process monitors a production or pipeline facility's heartbeat, while LUAF is its all-important blood pressure reading.

When unacceptable LUAF is detected, determining the root-cause can be a high-stakes game of hide-and-seek, often requiring costly resources and accompanied by concern about whether the problem is just a simple mistake or, in fact, a real loss in revenue. Either way, the problem must be identified and resolved as soon as possible.

This LUAF Checklist provides a systematic compilation of tasks, in a relatively progressive order, to help identify problems which can commonly cause unacceptable differences in natural gas measurement, primarily in the upstream sector. Future Statements of the Month will address similar strategies for detecting gains and losses in crude oil custody transfer. In the meantime, if you are experiencing unacceptable differences in your hydrocarbon balances, contact your measurement specialist to plan your work and then work your plan for reconciling these differences.


"It's good sportsmanship to not pick up lost golf balls while they are still rolling."
~ Mark Twain, American author and humorist

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792