BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Polar Vortex, Part Deux!
Date: 10/28/2014

With cold weather already making its presence felt in some parts of the country, winter is assuredly just around the corner. After last winters record cold, thanks to the infamous polar vortex, its never too early to update your checklistsnot only for the challenges of measuring natural gas during winter, but for taking appropriate travel precautions.

For those of us who live and work in moderate climates, such as along the Gulf Coast, Old Man Winter can easily catch us off guard since we dont normally have to navigate roads in ice, sleet, or snow. While dealing with these conditions is far too often a way of life for our northern neighbors, the information at Winter: Your Vehicle and You may serve as a useful reminder, especially for those who are not experienced with cold-weather driving. Finally, and most importantly, slowing down, driving safely, and, when appropriate, choosing not to drive at all, should apply year-roundand even more so with treacherous winter roads.

Regardless of travel conditions, one of the most predictable sources of natural gas orifice measurement error in the winter is meter freeze. Last year was particularly challenging for measurement analysts across the country due to an unusually harsh and extended winter nationwide which resulted in an overload of measurement errors caused by meter freeze. Several past Statements of the Month (SOTM) were specifically to define and identify this common problem, and our most recent past SOTM on that topic is available here. For this months SOTM, weve chosen to provide a reminder list of tips to help minimize or, hopefully, eliminate this problem, as follows:

  • Verify that there are no leaks between the tap valves and the secondary device;
  • Make sure that there are no liquid traps in your gauge lines;
  • Use large port tap valves wherever possible;
  • Minimize the length of your meter tubing;
  • Inject atomized methanol upstream of measurement, taking care to not compromise measurement standards and accuracy;
  • Insulate sensors, tap valves, tubing, manifolds, and associated valves;
  • Install insulated meter housings on secondary devices; full walk-in meter houses may be required for severe conditions;
  • Utilize catalytic heaters as required; and
  • Optimize temperature on any installed line heaters.

With the oil & gas industry booming in many regions throughout the country, a large number of new employees are being hired and trained. With this influx of untrained, inexperienced personnel joining our ranks, we hope that these important tips and reminders will be useful in keeping our oilfields safe while minimizing one of our most predictable sources of measurement error during the winter months.

Get a jacket my friend!

Winter is not a season, it's an occupation.

~ Sinclair Lewis, American author

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792