BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974

News


Advances in LACT Unit Operations
Date: 8/19/2014

This is the third and final Statement of the Month in our brief series on LACT (Lease Automatic Custody Transfer) units and their operation.  The hardware components which comprise modern LACT units, such as their flow meters, are likely to be of the latest designs, materials of construction, and functionality.  LACT controllers and supporting infrastructure, unfortunately, have simply not kept pace with technical innovation…until recently.

Real-time communications, timely information collection and dissemination, as well as prompt reconciliation of custody transfer activities, are now available for LACT and ACT operations.  For existing units, this may require a retrofit of the PLC (Programmable Logic Controller) with an advanced microprocessor-based controller including onboard communications and options for remote firmware updates.  Such highly customizable controllers not only provide utmost accuracy and maximum operational flexibility, but permit secure intercommunication with software systems for comprehensive data collection, processing, and presentation.

Through such processes, nearly instantaneous creation and distribution of electronic delivery tickets is possible each time that a transfer is made, with web-based archiving of tickets for future reference and analysis.  By capturing flow at the transfer point and making that information immediately available in electronic form, disputes can be readily resolved and transportation losses minimized…adding significant transparency and reconcilability to the custody transfer process.  And the fully electronic, hands-off nature of this method eliminates the potential for transcription errors and lost tickets which can result through manual ticketing, while significantly reducing reconciliation times.

For more information and further insights into the latest technologies available for new and retrofit LACT units, contact an established manufacturer or knowledgeable measurement specialist.

 

“When you're finished changing, you're finished.”

~ Benjamin Franklin, American Statesman, Scientist, Philosopher, Writer, Printer, & Inventor



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792