BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

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News


Tracking Crude Oil Sales
Date: 6/30/2014

As rapidly increasing crude oil production in the United States continues to challenge the petroleum industry's infrastructure, the most important question every energy company executive should be asking is "How are we tracking it?" Crude oil has historically been an easy target for unscrupulous characters who have long known how to "skim" sales, a fairly common source of revenue loss. Today, the greatest liability may very well be concealed in the timeworn "mason jar," whether euphemistic or real.

The oilfield commonly relies on tanker truck pick up of crude oil from storage tanks located at or near the wellhead, for hauling to a terminal and subsequent pipeline delivery to a refinery. In many cases, the truck driver completes a paper delivery ticket to document oil transfer and leaves a receipt in a mason jar or similar container in the field. While this system has existed for many years, the extraordinary increase in domestic hydrocarbon production, coupled with the high value of crude oil, has created a demand for more sophisticated means of accurately measuring crude oil transfers as they occur. Documenting high-value oil sales with handwritten tickets, which result in extended reconciliation times and the very real potential for transcription errors, is unacceptable in our high-tech world. There are simply too many "mason jars" to keep track of anymore.

A series of "Statement of the Month" articles will follow that provide updates on advanced technologies to provide greater accountability and verification of crude oil custody transfer (i.e., sales), on a near-real time basis, through the application of leading-edge communications and processing technologies. Meanwhile, we hope that the recommended crude oil custody transfer verification steps offered here will provide useful tips on how to more effectively verify crude oil sales with your existing systems and processes.



"Even if you are on the right track, you'll get run over if you just sit there."

~ Will Rogers, American Humorist



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792