BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Incorrect Orifice Meter Configuration
Date: 11/28/2013


One of the more common sources of natural gas orifice measurement error is incorrect meter configuration. This can occur when the calculation parameters are not entered correctly into the flow computer, and/or do not match the physical dimension of the primary element and sensors or the contractual measurement requirements.

This effectively causes a volumeand/or energy calculation error which may be substantial. The master characteristics data normally subject to corruption include plate size, meter tube ID, pressure tap location, pressure base, atmospheric pressure, water content for BTU determination, calculation methodology, and contract hour. To minimize these problems, the following should be practiced:

  • The field technician responsible for initiating service must be furnished with the contractual measurement terms for initial start-up.
  • During each meter inspection, the physical configuration of the meter station entered into the flow computer should be verified.
  • Set-up information in the flow computer must be collected or validated monthly.
  • Master characteristics data, including all changes, should be properly documented and uploaded to the central measurement office for final validation every month.

In most cases, incorrect meter configuration is a result of data entry errors or improper training. For example, some of the more confusing terms in measurement relate to the difference between gauge pressure and absolute pressure, as well as between pressure base and atmospheric pressure. A simple misunderstanding of these terms could lead to entering an incorrect calculation parameter, resulting in measurement errors for an extended period of time.

In more difficult cases, electronic flow measurement (EFM) devices have been known to default back to factory settings (such as during sleep mode or power failure) and, unless the set-up values are checked every month, this may never be detected. Regardless of whether these problems are a function of lack of training or simply data entry errors, the end result is still the same. It can take months of precious time and money to discover the root-cause, correct the error(s), and make the necessary prior-period adjustments. Accordingly, we highly recommend developing validation routines to minimize the potential for these errors. Technological advances have allowed our industry to make these types of problems, literally, a thing of the past.

[Click here for a list of basic measurement terms referenced in this article.]

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792