BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Resolving Lost and Un-Accounted For Recommended Action Items
Date: 10/30/2013


When investigating unacceptable "Lost and Un-Accounted For" (LUAF) within natural gas systems, once the primary sources of non-measurement error have been eliminated (note the September 2013 Statement of the Month), errors directly related to measurement and/or leaks must be analyzed as soon as possible. We highly recommend conducting an immediate leak test on the pipeline section in question if the LUAF difference is a loss. Otherwise, the source of the difference may be traced to the physical measurement facility, within the downstream data management process, or in combination. Since the review can potentially be a complicated, lengthy process, following a logically ordered and comprehensive checklist will often reduce the time and expense necessary to resolve these issues. The following is a partial, progressive list of action items for beginning this process:

  • Evaluate the severity of the measurement error in MCF, MMBTU, and percentage. Note: ongoing large errors oftentimes relate to plate size, false flow, leaks, and/or pulsation.
  • Check system balances on a daily and hourly basis to determine if any dramatic changes occurred concurrent with an event, then research which meter data or conditions may have contributed to those changes.
  • Review any volumes that were estimated and determine whether those estimates varied from the historical volumes reported for each station by an amount comparable to the LUAF difference under review.
  • Follow up on any unresolved physical measurement errors previously reported but not reconciled.


For a more complete listing of LUAF review action items, please refer to our LUAF Checklist. Virtually every unacceptable measurement error, as well as any physical leaks in the gas pipeline, can have an adverse impact on the bottom line for both buyers and sellers of natural gas. An aggressive approach and thorough plan to resolve unacceptable LUAF is an extremely prudent business practice, but it's one that often requires the expertise of a highly qualified and experienced hydrocarbon measurement specialist.


"Everything is valuable only at two times; before getting it and after losing it."

~ Nikhil Saluja, International Philosopher and Author

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792