BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Un-Acceptable Lost and Un-Accounted For A Brief Checklist
Date: 9/24/2013

“Lost and Un-Accounted For” (LUAF) is a fairly self-explanatory term for a critical determination performed by all suppliers (e.g., producers, gatherers, etc.) and purchasers of natural gas and other hydrocarbons.  For natural gas, LUAF is usually the difference (gain or loss) between the physical inlets and outlets (in Mcf, MMBtu, and percentage) on a pipeline segment or other point of custody transfer.  It reflects overall measurement accuracy as well as the general operational health of the associated processes and equipment.

Excessive gains or losses are often the result of measurement errors, system leaks, or improper accounting, but determining the root cause can often challenge even the most experienced and proficient measurement department.  Before unnecessarily exhausting precious resources, it’s prudent to go through a quick check-list of the following non-measurement related sources of unacceptable LUAF:

  • Are the company-measured volumes complete?  
  • Are any applicable third-party volumes complete? 
  • Are the volumes used from the correct time frame? 
  • Were there any inlets/outlets added or removed?
  • Were there any equipment and/or process changes not reflected in the system balance calculations?
  • Are all non-measured outlets and inventories addressed (e.g., line packs, fuel consumed, blowdowns, vents, pipeline condensate, processing shrinkage, etc.)?
  • Are all of the volumes used at the same base conditions?

Identifying the sources of unacceptable LUAF can be a challenging task, especially when the most simple and obvious problems are overlooked at the outset.  And while this quick check-list of potential sources of non-measurement errors may not solve your problem, it won’t take long to review and may avoid the unnecessary time and expense of chasing phantom measurement errors and leaks.  Worst case, this may be a job for a highly trained and experience hydrocarbon measurement specialist.


“Everything is valuable only at two times; before getting it and after losing it.”

~ Nikhil Saluja, International Philosopher and Author


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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792