BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


LACT-Pro Controller
BirdDog Electronic Ticketing Service


The LACT-Pro Controller & BirdDog Electronic Ticketing Service (BETS) introduce an entirely new way of managing LACT unit operations. The microprocessor-based controller has been specifically designed to automate and regulate the movement of crude oil from smaller scale production areas to gathering and pipeline injection points. And the innovative ticketing service provides nearly instantaneous electronic distribution of delivery tickets as transfers are completed, with simple web access to ticket archives and summary reports.

LACT-Pro Controller Hardware
By recording flow at the gathering point and making the information immediately available in electronic form, disputes can be readily resolved and transportation losses minimizedadding significant transparency and reconcilability to the process. The controller and onboard firmware have been developed by industry experts with extensive experience in hydrocarbon custody transfer operations and measurement. With a unique and highly flexible hardware architecture, the controller may be expanded to add a wide variety of communications and data exchange functionality, with firmware updates remotely flashed whenever appropriate.

LACT-Pro Controller Services
Once built into a LACT unit, whether during original construction or as a retrofit, Coastal Flow's highly trained, highly experienced liquid measurement technicians will ensure proper installation and operation, comprehensive system maintenance, and should the need ever arise, prompt repair.

BirdDog Electronic Ticketing Service (BETS)
The BETS system is a leading-edge solution for moving from legacy paper-based ticketing to full electronic ticketing for load transfers. This system leverages the immediacy of the Internet and combines a robust backend ticketing database with mobile data entry and ticket management. Tickets are immediately distributed by email upon completion of load transfers, and creation of tickets in the TFX file format permits direct import into the Flow-Cal Enterprise system.

The LACT-Pro Controller and BETS represent a major technical and operational advance in managing LACT unit operations with measureable bottom-line benefits. Call or email today for more information, a system demonstration, and pricing at, or telephone 713-477-1956, or 800-231-9741.


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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792