BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.
In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.
BirdDog Security Policy Change Alert
Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.
BirdDog System Support
Log-in and system support, including password resets, are available to
customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business
hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call
will be directed to the appropriate technical support or customer service team
During non-business hours, callers will be presented with a main menu which
includes an option to reach system support and, if appropriate, to mark your
message as “urgent” for an expedited response. Non-urgent support calls will be
returned the next business day.
The BirdDog™ IS Mobile app provides user access to systems and data traditionally available through the web-based SaaS systems of BirdDog Information Systems (a division of Coastal Flow Measurement, Inc., Houston, TX). Following authentication, users can navigate systems such as BirdDog Remote Data Retrieval and BirdDog LACT-Pro® Controller & Ticketing Service for data access and management. Users are also provided with an easy way to reach support staff by phone or email. Non-authenticated users can access company postings on products, services, and general reference information, including News & Events, Press Releases, and the highly regarded Statement of the Month.
Example iPhone Screens from the BirdDog IS Mobile iOS App
In addition to providing a highly mobile and versatile means for accessing foundational BirdDogsystems, this free iOS app allows for much faster and more responsive performance than simply using a mobile browser to reach and authenticate to BirdDog…and the screens have been fully optimized for viewing on an iOS device. By being able to view your data while on the go, you can be more productive and responsive to operational changes. And with portable system functionality, such as on-demand polling, data graphing, Excel file downloads, and LACT-Pro controller configuration access, you can handle your work from just about any location and at any time.
More details on BirdDog IS Mobile may be found in the Apple® App Store℠ or by contacting the BirdDog support team by phone (toll-free at 800-231-9741 or 281-282-0622) or email (CFMinfo@coastalflow.com).