BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974

BirdDog Lease Program

 

BirdDog Remote Data Retrieval System
Lease Program Pricing & Terms

 

Coastal Flow now offers a BirdDog Lease Program that eliminates the need for upfront capital investments in communications equipment, software, or other infrastructure components. And the BirdDog Lease Program category options, as well as the availability of custom leases, means that existing equipment such as flow computers can typically continue to be used, thereby reducing overall lease costs.


Cellular Communications Equipment
  • Lease Term: within Coastal Flow's service area, minimum 12 months; month-to-month thereafter
  • Equipment: cellular-based wireless communications modem with installation kit
  • Services:  cellular communications + BirdDog "standard" (4-hour polling)
  • Charges:
    • Months 1-12: $ 169.00/month + applicable taxes
    • Months 13+: $ 119.00/month + applicable taxes
    • Plus equipment installation costs (included with 18-month minimum lease term)
  • Optional Services:
    • Relocation of equipment to an alternate customer site within Coastal Flow's service area on a time & expense basis
    • Meter inspection & calibration on a time & expense basis
    • BirdDog with hourly polling additional $ 20.00/month
    • BirdDog with hourly polling + alarms additional $ 45.00/month
  • Equipment Maintenance & Repairs:
    • Included during equipment warranty period
    • Extended warranties are optionally available
    • Excludes meter inspection & calibration

Cellular Communications Equipment + Solar Panel (30 W)
  • Lease Term: within Coastal Flow's service area, minimum 12 months; month-to-month thereafter
  • Equipment: cellular-based wireless communications modem with installation kit, and 30 watt solar panel
  • Services: cellular communications + BirdDog "standard" (4-hour polling)
  • Charges:
    • Months 1-12: $ 199.00/month + applicable taxes
    • Months 13+: $ 129.00/month + applicable taxes
    • Plus equipment installation costs (included with 18-month minimum lease term)
  • Optional Services: 
    • Relocation of equipment to an alternate customer site within Coastal Flow's service area on a time & expense basis
    • Meter inspection & calibration on a time & expense basis
    • BirdDog with hourly polling additional $ 20.00/month
    • BirdDog with hourly polling + alarms additional $ 45.00/month
  • Equipment Maintenance & Repairs:
    • Included during equipment warranty period
    • Extended warranties are optionally available

Cellular Communications Equipment + Solar Panel (30 W) + Flow Computer (ABB 6213)

  • Lease Term: within Coastal Flow's service area, minimum 24 months; month-to-month thereafter
  • Equipment: cellular-based wireless communications modem with installation kit, 30 watt solar panel, and ABB Totalflow microFLO 6213 flow computer with installation kit
  • Services: cellular communications + BirdDog "standard" (4-hour polling)
  • Charges:
    • Months 1-24: $ 359.00/month + applicable taxes
    • Months 25+: $ 159.00/month + applicable taxes
    • Plus equipment installation costs (included with 30-month minimum lease term)
  • Optional Services:
    • Relocation of equipment to an alternate customer site within Coastal Flow's service area on a time & expense basis
    • Meter inspection & calibration on a time & expense basis
    • BirdDog with hourly polling additional $ 20.00/month
    • BirdDog with hourly polling + alarms additional $ 45.00/month
  • Equipment Maintenance & Repairs:
    • Included during equipment warranty period
    • Extended warranties are optionally available
    • Excludes meter inspection & calibration

Lease Availability: BirdDog Lease Programs may not be available outside of the company's geographical service areas, and Coastal Flow reserves the right to accept or deny lease applications on a case-by-case basis. Lease quotations are provided upon request, and execution of a Lease Agreement is required.


For more information, please contact us at cfminfo@coastalflow.com, 281-282-0622, or toll free at 1-800-231-9741.
 



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792