BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

News


Remote Alarms and Alerts
Date: 11/30/2012

The Oil & Gas industry, like many, is vitally dependent on alarms and alerts to ensure operational safety, security, and reliability. The often remote locations of production and pipeline facilities present unique challenges, especially as related to communications, for timely information collection, analysis, and broadcast of alarm notifications and event alerts. Cellular coverage continues to expand into previously "dead" locales while becoming increasingly more reliable, but there are still many locations for which cellular communication is not suitable for mission critical alerts. A comprehensively engineered site plan can many times provide for cost-effective and reliable communications by combining methods, such as radio and cellular, while in other instances a typically more costly option like satellite may be the best choice.

When selecting a target communications approach, factors to consider include:

  • Site geographical limitations and challenges, such as mountainous, hilly, or heavily wooded terrain
     
  • Power requirements and availability (e.g., AC, battery, solar, etc.)
     
  • Types, quantities, and frequency of data collection upon which notifications will be based
     
  • Relative importance and required timeliness of alarms and alerts to be issued

The resulting infrastructure design should then support the operational requirements which would be set to define when emergency or out-of-range conditions exist, to whom the corresponding notifications should be sent, and the preferred method for each recipient. Delivery options generally include e-mail and text messages to cell phones. A complementary website offers significant potential benefits by displaying remotely polled and captured information, including that most recently obtained as well as archived data. Such Internet accessible sites can provide a convenient and readily available resource for trend analysis, troubleshooting, and event postmortem review, as well as for sharing operational data with entitled third parties.

"People differ not only in their ability to do but also in their will to do."

~ Paul Hersey, American entrepreneur and behavioral scientist



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792