BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

News


Get It Right the First Time
Date: 9/27/2016

Many measurement errors can be prevented long before any gas is purchased or delivered by simply adhering to industry-accepted best practices for orifice meter installation.  Sometimes a rushed or careless installation may cause unintended changes that can create unnecessary and avoidable problems.
 
One essential design element is to position pressure taps in a vertical plane facing upward (vertical taps) to help prevent accumulation of free liquids in the gauge lines.  Additionally, the gauge lines should be sloped upward (at ¼" per foot) from the taps to the secondary device.  Often, the erroneous assumption is made that since dry gas is being measured the orientation of the taps is not a concern.  As a result (and in the absence of specific installation instructions), the operator may choose to install the orifice fitting with the plate-access in a more convenient vertical position, thereby causing the pressure taps to be horizontal.  Extensive field reviews of custody-transfer measurement installations have found that liquid traps are frequently the cause of unacceptable "Lost and Un-Accounted For" (LUAF) quantities.  This type of error is not easily detected and can create gains or losses with inconsistent, unpredictable amounts.
 
In one documented case, there was an ongoing difference between delivery and purchase meters that ranged from a 10% gain to a 40% loss on nominally dry gas measured downstream of a dehydrator (view the graph here).  The purchase meter was installed with horizontal taps and it was noted that the difference would substantially decrease immediately following each meter inspection.  After several days the difference would gradually increase until the next meter inspection when, again, the difference would decrease.  Based on this, recommendations were made to roll the meter tube 90 degrees to provide for vertical taps.  Once the meter tube was rolled, the measurement differences did not reoccur.
 
Among the many sources of measurement error, the presence of liquids in the meter, as described above, is quite common.  For more information on common sources of measurement error, gas sales verification, and related technical topics, you can click here, and be sure to consult with your organization’s measurement experts, whether in-house or contract servicer.
 
"Even the best planning is not so omniscient as to get it right the first time."
~ Fred Brooks, American Computer Scientist & Software Engineer



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792