BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

News


Paper Tickets in a Digital World
Date: 6/25/2015

Ever-loyal to the old adage "If it ain't broke, don't fix it," the oil & gas industry selectively uses equipment and follows processes which date back a century or more.  Where viable and still cost-effective, this philosophy can clearly pay bottom-line dividends.  But in some instances, a move to the 21st century is certainly in order.
 
One example of the need to move forward is the still extremely widespread use of paper delivery tickets to document petroleum transfers, especially common for the pick up of crude oil from storage tanks at or near the wellhead for hauling to a terminal.  Documenting and tracking high-value loads with handwritten tickets can be the root-cause of a litany of potential problems, including the possibility of lost or damaged paper tickets, extended reconciliation times, transcription errors when entering data from manual tickets, and outright fraud.
 
Electronic delivery tickets, whether generated by load transfer equipment and instrumentation or hand-entered into an advanced software system, offer many advantages.  Among these are the nearly instantaneous creation and distribution of the tickets; a clearly delineated audit trail of activities; significant reduction in the potential for missing or incorrect data based on paper tickets; electronic exchange of transfer information for timely reporting, archiving, analysis, and reporting; direct import into corporate systems such as accounting and measurement software; prompt, accurate reconciliation of transfers across a network of loading and unloading points; and enhanced checks-and-balances for fraud control.
 
With the ever-increasing emphasis and dependence on mobile applications in today’s business world, a comprehensive electronic ticketing solution should also fully leverage smartphones and tablet computers to maximize ease-of-use and overall flexibility.  If your organization is still heavily dependent upon paper tickets for tracking and reconciling load transfers, now may be an excellent time to explore your options for moving into the digital world.
 
 
“Never let the fear of striking out get in your way.”
~ George Herman “Babe” Ruth, American sports legend



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792