BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

News


Going Mobile
Date: 5/27/2015

Mobile devices, including smartphones and tablet computers, are quickly becoming standard in the oil and gas industry.  Studies show that more than two-thirds of all petroleum industry employees have a smartphone on the job and beginning in 2014 we’re now accessing the Internet more with mobile devices than PCs.  As these devices become faster, more powerful, and easier to use, with an app to seemingly meet any need, they are becoming increasingly more important to our industry by helping us to better communicate while solving problems faster.  Among the key advantages of using mobile devices in the petroleum industry are:
  • Speed:  Mobile devices are great for capturing and sharing information quickly.  With just a single click, information can be gathered and shared with multiple people as well as systems, and nearly instantaneously.  Mobile devices also make it possible to efficiently prepare and share pictures, video clips, GPS coordinates, and a host of other information resources. 
  • Single Device:  Mobile devices have significantly reduced the need to have a laptop computer, especially when traveling on business.  A single, extremely portable device for voice communications, email, and web access is a big convenience.  Mobile devices are typically small, light, and easily transported, yet powerful enough to do tasks like viewing and editing spreadsheets.  And with advanced synchronization and cloud-based storage, information is truly available anytime-anywhere. 
  • Notifications:  Mobile devices are ideal for receiving alarms, alerts, and instant notifications, whether by text, messaging system, or email.  As an example, a user can get an instant alert on system upset conditions without the delay that can sometimes accompany email communications.  In addition, it’s often possible to successfully transmit a push notification or text message to a mobile device when weak cell service will not support a voice call. 
  • Security:  While mobile devices are not impenetrable, robust security is now widely available, including advanced encryption options, making smartphones and tablets increasingly accepted for business use.  Mobile apps are inherently more secure than most web-based systems due to pre-checking of apps for suspicious code before allowing users to proceed, as well as automatically pushing app updates to ensure up-to-date security.  The growing availability of secure mobile apps for accessing sensitive data further enhances the attractiveness of these devices for mainstream business.
In parallel with the aforementioned advances in mobile device form-function, their non-business use and the BYOD (Bring Your Own Device) phenomenon have combined to make most employees exceedingly comfortable with such platforms for work.  Now is an excellent time to assess how to best leverage mobile devices in your organization.

 
“Mobile phones are misnamed.  They should be called gateways to human knowledge.”
~ Ray Kurzweil, American author, computer scientist, inventor, and futurist



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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792