BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

Privacy Policy

 

WEBSITE PRIVACY POLICY

This Website (the "Website") is owned by Coastal Flow Measurement, Inc. ("Coastal Flow"). Coastal Flow anticipates that its customers ("You," "Your" or "Customer") will use the Website to obtain information about Coastal Flow, provide information to Coastal Flow, or receive information from Coastal Flow. Coastal Flow is sensitive to the exchange of personal and private information through the Website and therefore provides this Website Privacy Policy to address concerns regarding the exchange of personal and private information between You and Coastal Flow.


1. INFORMATION COLLECTED DURING WEBSITE USE

During Your visit to Coastal Flow's Website, general information will be collected through Google Analytics and/or other systems including, for example, location, length of visit to the Website, browser type, and computer operating system. Cookies are also employed to collect session information.

Additionally, You may provide information to Coastal Flow through the "Contact Us" portion of the Website. No other personal information is collected when accessing Coastal Flow's Website.

For authenticated users who log into Coastal Flow's Website ("Customers"), Coastal Flow will retain all information specifically provided by Customers.

2. USE OF INFORMATION BY COASTAL FLOW

For the information collected, as described above, Coastal Flow uses the information to:
  • display or deliver materials, such as emails, surveys, and web content;
  • make online transactions more convenient, such as pre-filling online forms;
  • conduct internal market research and data analysis services;
  • provide technical support (via Contact Us, Support, Suggested Changes, etc.); and
  • respond to submitted questions or issues regarding Coastal Flow's products or services.

3. CONFIDENTIALITY AND SECURITY

Coastal Flow does not share information obtained from Customers using the Website with any third parties unless such disclosure is required to: (a) comply with a court order or other legal process; (b) protect Coastal Flow's rights or property; or (c) enforce the Terms of Service. Information collected by Coastal Flow is stored in secure servers and is not accessible to unauthorized third parties. Wherever sensitive information such as customer log-in information or other customer data is collected, that information is securely collected and transmitted to Coastal Flow. Customer passwords are stored in an encrypted format.

4. VIRUSES

Coastal Flow uses anti-virus and anti-malware software to attempt to ensure that the Website does not contain or carry any viruses, Trojans, worms, or malware. However, Coastal Flow makes no guarantees that such anti-virus or anti-malware software will prevent such viruses, Trojans, worms, or malware in all cases, and Coastal Flow is not responsible and shall have no liability for damage to Customer as a result of an infection that is obtained through use of the Website.

5. CHANGES TO PRIVACY POLICY

Coastal Flow reserves the right to change its Privacy Policy from time to time as it deems necessary without notice to Customer. Any changes to the Privacy Policy will be posted on the Website.

6. PRIVACY POLICY FOR CHILDREN

Coastal Flow does not solicit or target information from children and we encourage all teens and children to seek consent from their parents before providing information about themselves or others to ANYONE on the Internet.

7. LIMITATION OF LIABILITY

The information contained on the Website is solely for the purposes of providing Customer with general information. The information is provided by Coastal Flow and, while Coastal Flow endeavors to keep the information up-to-date and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Coastal Flow shall not be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Website. Further, Coastal Flow makes every effort to keep the Website up and running smoothly, but will take no responsibility or be liable for the Website being temporarily unavailable due to technical issues beyond Coastal Flow's control

8. CONSENT

By using the Website, You consent to Coastal Flow's Privacy Policy. For questions regarding any other policies, please refer to the Terms of Service posted on the Website.

9. WITHDRAWAL

You may opt out of any future contacts from us at any time. For non-Customers, when prompted, please click on an "opt out" or "unsubscribe" link if you do not wish to receive Coastal Flow's marketing materials. Customers must contact Coastal Flow to request that Coastal Flow no longer retain its information.

Additionally, You can also contact us via the email address or phone numbers given on our Website at any time to:
  • Change/correct any data we have about you;
  • Have us delete any data we have about you;
  • Express any concern you have about our use of your data; or
  • Advise us if you believe there has been any breach of Coastal Flow's Privacy Policy.



 



Copyright 2017 Coastal Flow Measurement, Inc. All Rights Reserved.
By continuing to view this web site you agree that you have read and accept the Terms of Service for Coastal Flow Measurement, Inc.
Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792