BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@birddog.coastalflow.com

Coastal Flow Measurement Companies
BirdDog Remote Data Retrieval Service
Proving the Value of Quality
Service Since 1974

Electronic Field Capture

 
The BirdDog Electronic Field Capture system allows data, such as that from chart recorders, non-communicating sensors, and tank gauges, to be collected, accessed, and viewed in the same way as data that is automatically pulled from flow computers and other electronic devices. As a result, this system will:
  • Allow field personnel to enter data that is not automatically polled and electronically collected;
  • Apply subsequent validation checks, upon data entry as well as reporting, to identify missing or suspect data;
  • Distribute reports immediately after data is entered into the Electronic Field Capture system;
  • Issue alarms/alerts whenever data is missing or outside of user-defined limits;
  • Permit creation of system balance configurations and reports;
  • Issue electronic gauger reports and run tickets;
  • Automatically prepare monthly data reports and file exports;
  • Provide for Internet-based access and viewing of data, including graphical options, by other company and entitled third-party personnel;
  • Archive, securely store, and provide access to historical data; and
  • Allow Secure 24x7 Internet-based access to all entered field data with options for viewing, printing, & downloading.
Electronic Field Capture system is an extremely strong complement to the BirdDog and Web Report Warehouse systems, further extending the ability to leverage leading communications, data processing, and web-based solutions for cost-effective operations.

For more information or to schedule a no-obligation discovery call, please contact us by phone at 800-231-9741 or e-mail at CFMinfo@coastalflow.com
 


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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 800.231.9741; Fax: 281.282.0792